OPERATION AND MAINTENANCE SUPPOR

OPERATION AND MAINTENANCE SUPPOR

Service support system

Service support system

Dedicated account manager communicates at any time 7x24 hours;

Customize personalized products and service solutions according to user needs, VIP customers can open in seconds;

7x24 active operation and maintenance, providing end-to-end full-process monitoring and management, and providing services such as network analysis, troubleshooting, and daily maintenance coordination according to user requirements;

On-site operation and maintenance in major cities and localized support teams in the six major areas can quickly respond to failures and other needs;


Business opening service process

Business opening service process

7x24x365 NOC active operation and maintenance

7x24x365 NOC active operation and maintenance

Failure handling and failure upgrade notification mechanism

Failure handling and failure upgrade notification mechanism

6 large national spare parts +15 + 5x8xNBD original spare room on-site support

6 large national spare parts +15 + 5x8xNBD original spare room on-site support